Warranty
Toja warrants products to be free from defects in material or manufacturing. Toja products are further warranted for adequacy of design when used in accordance with design limits and when properly specified, installed and maintained. This warranty does not apply to uses not in compliance with specific applications and installations, or to or modified products, accidental damage caused during installation, abuse or misuse, use of harsh cleaning solutions, sunscreens and tanning lotions, normal wear and tear, failure to provide responsible care and maintenance, or to deterioration due to environmental conditions.
All warranty claims MUST be accompanied by a proof of purchase with both the item being claimed and date of purchase visible.
Furniture Protective Covers:
Toja offers a two (2) year warranty from date of delivery against manufacturer defects. Replacements will be in the original color and style, if available. A similar color and style will be offered if the original has been discontinued.
GRID LIMITED WARRANTY:
Due to the particular characteristics of potential impact events, the specific design and location of the structure, the building materials used, the quality of construction, and the condition of the soils involved, damage may nonetheless result to a structure and its contents even if the loads resulting from the impact event do not exceed Toja Grid specifications and Toja Grid connectors are properly installed in accordance with applicable building codes.
All warranty obligations of Toja Grid Inc. shall be limited to five (5) years from date of purchase for Brackets, two (2) years from date of purchase for Shade Sails, Wave Shades, Umbrella Tops, Wing Tops, Roman Panels, Water-Repellant Tops and Mosquito Nets, one (1) year from date of purchase for Hammocks, Sail/Bean Bag Chairs and furniture cushions; against manufacturing defects, at the discretion of Toja Grid Inc., to repair or replacement of the defective part with provided proof of purchase. These remedies shall constitute Toja Grid Inc.’s sole obligation and sole remedy of the purchaser under warranty. In no event will Toja Grid Inc. be responsible for incidental, consequential, or special loss or damage, however caused.
PATIO LIMITED WARRANTY:
All-weather wicker & frames:
All warranty obligations of Toja Patio shall be limited to two (2) years from date of delivery on all of our all-weather wicker frames from date of purchase against manufacturer defects and structural failure (e.g., broken frame and welds), fading and cracking of wicker under normal use and conditions. Frames will be replaced, repaired or refinished in the original color and style, if available. A similar color and style will be offered if the original has been discontinued.
Sunbrella limited warranty:
Sunbrella stands behind their fabrics with a guarantee that's the best in the industry. A five (5) year from date of purchase, limited warranty for upholstery, specialty fabrics and decorative shade fabrics. This warranty applies to sunbrella fabric and protects against sunbrella fabric becoming unserviceable due to color or strength loss from normal usage and exposure conditions, including sunlight, mildew and atmospheric chemicals. This warranty covers sunbrella fabric only. This warranty does not cover normal care and cleaning; damage from misuse or abuse; improper installation. Sunbrella will supply new equivalent fabric to replace the fabric that becomes unserviceable.
Cushion Inserts:
Toja Patio offers a one (1) year from date of delivery warranty against manufacturer defects or excessive deformity of cushions under normal use and conditions. Replacements and repairs will be in the original color and style, if available. A similar color and style will be offered if the original has been discontinued.