Partial Shipments:
Please note Toja Grid Inc. does not fulfill partial shipments. If you place an order and 1 or more items are backordered, your order will be held until it can be fulfilled in full. Shipping times for backordered items can be found on the product page and in your cart. There are times where due to circumstances outside our control inventory may be incorrect, causing an order to backorder without the product page indicating. In these situations we do our best to notify customers directly to provide them their order options.
US Orders:
All customers please note that Toja Grid is a Canadian company and all orders will be shipped from our Canadian warehouse. All orders valued at or over 2500$ sold in US are subject to Canadian/US border customs clearance (at no cost to you). US Customs requires that paperwork on all orders shipped has to disclose Tax Identification number for businesses and Social Security Number for private customers. Once you make your purchase you will be contacted by Toja staff to collect that information. Information collected will only be used for customs clearance. For more information on the subject please follow the link to US Customs and Border Protection website: www.cbp.gov
Toja Grid Shipping Policy:
Toja Grid offers FREE SHIPPING on all Canadian and US orders. Toja Grid does NOT ship to P.O. Boxes, we require a physical address for shipping.
You will receive a shipping confirmation email from us within 3-5 business days. Toja Grid cannot guarantee ship times, please contact us at info@tojagrid.com. If you do not receive your order within 10 days from your shipping confirmation date, we will be happy to look into it for you.
*Please note if you are missing a package we require you to let us know within 14 days of receipt.
Toja Patio Shipping Policy
Canada rural/out of district areas:
Please note that there are certain areas that will require additional shipping charges. These areas do not qualify for flat rate shipping or free shipping. If this is the case, we will email you before shipping your order.
We understand that patio season can be short in some areas so we do our best to have your order ready and shipped out within two business days from the time of purchase if bought before 5pm and three days if bought after 5pm.
We ship Toja Patio furniture anywhere in Canada and USA and we deliver locally to cities near us including; Oakville, Burlington, Milton, Mississauga, Toronto, Vaughn, Markham, Newmarket, Pickering, Oshawa, Brampton, Georgetown, Guelph, Waterloo, Kitchener, Hamilton, St. Catherines.
How we pack it:
All of our furniture is packed in heavy-duty cardboard boxes with reinforced corners and protective foam on the furniture, then placed on a pallet, strapped and shrink wrapped. All these protective measures are taken to protect your shipment as much as possible.
What to do when you receive your shipment:
From time to time it does happen that shipment gets damaged in transit. What you should know before signing for your shipment. Following the steps outlined here will ensure you are protected should any issues arise with your shipment.
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Carrier will call to arrange delivery time, please make sure someone will be there to inspect the shipment.
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It is your responsibility to check that the shipment is complete and undamaged.
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All shipments are curbside.
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Do not be intimidated by drivers, they cannot leave until you sign Bill Of Lading or Freight Bill. Do not sign for anything until you have inspected your shipment. Signing for damaged or incomplete shipments will make it difficult for Toja Patio Furniture to replace defective products. Your signature on the delivering carrier's freight Bill Of Lading (BOL) constitutes acceptance of the merchandise as is and in good order. If you do not inspect before signing you are, for all practical purposes, waiving the right to collect on a damage claim even if the damage is discovered later (known as concealed damage). If you cannot check the shipment or the carrier does not want to wait, always make a note of that on yours and his paper before signing and sign unchecked, this should only be considered as plan B action. If that was the case it is advisable to videotape the unpacking.
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If the strapping, wrapping, or boxes are damaged this could indicate mishandling of your order and warrants further inspection.
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Other signs of damage could include crushed, dented, or punctured boxes.
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After checking for damages, please verify that all of your items have arrived by reviewing the packing slip.
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Please note that you have the right to open and inspect the order before signing for the delivery.
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If there is any damage you must clearly state the extent of it on the paperwork before signing it. It is also advisable to have the driver acknowledge the damage by having him sign under the comments about the damage. The word DAMAGE should be clearly visible on the paperwork.
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If possible, please take pictures of the damaged areas.
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Please contact us right away. We will work to replace your order as quickly as possible, contact@toja.ca or 905-338-5442